Cancellation and Return Policy

If you change your mind and wish to cancel your order before its been shipped, we can do so and will fully refund your payment.

If your order has been shipped, or you’ve received it and change your mind you can return it for a refund within 30 days.  The product must be returned sealed, unopened and using the original packaging.  We don’t cover the cost of the return postage, and we also charge a restocking fee of £4.  The restocking fee only applies on orders that have been shipped out on our standard delivery service.

Refunds are processed within 48 hours of returned items being received.

All orders are sent using a signed for service, therefore if Royal Mail can’t deliver, your order goes to a collection point where it’s held for 18 days.  Within this time you can collect the order, or arrange a redelivery with Royal Mail. After this time the orders are returned to us.  In this instance we will refund within 48 hours of receipt, less the restocking fee.

Unfortunately nearly everything we sell comes in glass bottles, and they do occasionally break.  It doesn’t happen very often, but if it does happen to you please get in touch immediately and it really helps us if you can take lots of pictures.

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